Amjad Shaikh

Amjad Shaikh, Director, IT Product Strategy and Incubation, ServiceNow

Amjad Shaikh, director of IT product strategy and incubation at ServiceNow, is a storyteller, design thinker, and nimble leader with a focus on user-centered design and value-base software delivery using efficient engineering practices. He and his team use the Now Platform in initiatives involving artificial intelligence, machine learning, computer vision, and augmented reality, with the goal of building the next generation of modern apps.

Amjad has enjoyed many positions throughout his career, including product management, engineering, presales, and strategy, with a singular focus: putting the customer at the center of everything he does.  


  • Hyperautomation: yellow racecar at pit stop
    Now on Now
    An example of a hyperautomation journey
    July 26, 2022
  • 4 happy employees: Enterprise Service Management improves productivity and breaks down silos for a better employee experience.
    Now on Now
    ESM: How we break down silos, boost productivity, and reduce costs
    August 03, 2021

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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