Amy Lokey

Amy Lokey, SVP, Head of Global Design, ServiceNow

As a senior vice president and the head of global design at ServiceNow, Amy Lokey leads the global user experience (UX) team—including design, research, design ops, and technical documentation. The team’s mission is to create product experiences that people at work love.

Before joining ServiceNow, Amy headed the UX team for Google G Suite and LinkedIn. She helped grow the LinkedIn business and product platform from startup through IPO to one of the largest tech company acquisitions by Microsoft.

  • Inclusion: A worker in a wheelchair sits with another worker outside.
    New Center of Excellence for Accessibility to strengthen inclusion
    January 20, 2022


  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager
    As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management