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Bill Hansey

Bill Hansey, Product Marketing Director, ServiceNow

Bill Hansey is a product marketing director at ServiceNow. During his six years at the company, he's supported the IT Workflows solutions and IT Service Management (ITSM) products, focusing on customer messaging and sales enablement and driving ITSM-related content for the annual Knowledge conferences. 

Bill has more than 20 years of product marketing experience in IT software, hardware, and SaaS solutions. Before joining ServiceNow, he worked at Symantec, TrendMicro, and other IT security companies. Bill is an avid runner, former Alaskan, and French Bulldog herder.

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    IT Management
    How modern service operations drive fast resolution of IT issues
    October 07, 2022
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  • Peripheral vision for CIOs: A close-up of a man with glasses
    AI and Automation
    Peripheral vision for CIOs starts with AI-powered service operations
    October 25, 2021
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Featured

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    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
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    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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Topics

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