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Bruce Randall

Bruce Randall is the head of product and solution marketing for service operations, IT Service Management (ITSM), and AIOps at ServiceNow.

Bruce Randall is the head of product and solution marketing for service operations, IT Service Management (ITSM), and AIOps at ServiceNow. He’s been a featured speaker in hundreds of industry events. In his 25+ year career, he’s enjoyed working with customers to understand their needs for technology solutions and has helped drive many new product capabilities.

Bruce has held both technical and nontechnical roles supporting products in financial services, cloud backup and recovery, DevOps, project and portfolio management, application lifecycle management, storage, web filtering, and technology hardware. He has numerous certifications, including ITIL, Scrum Product Owner, and Mandel Communications training.

  • ITSM tool: ServiceNow - The Leader in IT Service Management
    IT Management
    Users rate ServiceNow ITSM tool as a game changer
    June 28, 2023
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Featured

  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Culture
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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