Carlos Santos

Carlos Santos, Group CIO & Corporate Shared Services Leader, JG Summit Holdings

Carlos Santos, group CIO and corporate shared services leader at JG Summit Holdings, is an IT innovator who drives clear strategic choices in cloud, seamless integration, analytics, employee experience, and automation. As a shared service leader in delivering best-in-class operations in both IT-related and non-IT services such as payroll, accounts, and master data management, he has managed key projects and IT operations of key regional and global initiatives in areas of enterprise solutions, business intelligence, customer solutions, security, infrastructure, digital workplace, and audit.


  • Boosting employee productivity: 3 employees in an open office
    Customer Stories
    Boosting employee productivity on a conglomerate scale
    August 09, 2021

Featured

  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Culture
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year