Carlos Santos, group CIO and corporate shared services leader at JG Summit Holdings, is an IT innovator who drives clear strategic choices in cloud, seamless integration, analytics, employee experience, and automation. As a shared service leader in delivering best-in-class operations in both IT-related and non-IT services such as payroll, accounts, and master data management, he has managed key projects and IT operations of key regional and global initiatives in areas of enterprise solutions, business intelligence, customer solutions, security, infrastructure, digital workplace, and audit.