Doug Odegaard

Doug Odegaard is a senior solution architect for Lightstep from ServiceNow.

Doug Odegaard is a senior solution architect for Lightstep from ServiceNow who enjoys helping organizations build and operate complex technical solutions. He’s worked with more than 40 different consulting clients and in vertical markets such as healthcare, insurance, utilities, and fintech over the past two decades.

Observability is Doug’s current passion, as is helping teams find their place in this new frontier. When Doug’s not in front of a computer, he can be found hiking or skiing in the beautiful mountains of Montana.

  • Culture of observability: overhead shot of six workers looking at a tablet on a conference table
    IT Management
    Developing a culture of observability
    April 13, 2023


  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management