Erin Smithouser

Erin Smithouser is an enterprise architect and registered nurse at ServiceNow.

Erin Smithouser is an enterprise architect and registered nurse at ServiceNow with extensive experience in clinical care, healthcare management, and informatics. She’s spent more than 20 years working for industry leaders such as McKesson, Johnson & Johnson, and Pega Healthcare.

Erin is a Certified ScrumMaster, Agile product owner, and systems administrator. Her most recent clinical role was as a clinical nursing supervisor at the Children’s Hospital of Philadelphia. She’s also a board member of the TBM Council, a New Jersey Medical Reserve Corps nurse, and a candidate for the HIMSS Certified Professional in Digital Health Transformation Strategy.


  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management