Jacquie Hersch

Jacquie Hersch, Marketing Leader for Government, Healthcare & Life Sciences, and Financial Services, ServiceNow

Jacquie Hersch is the marketing leader for government, healthcare and life sciences, and financial services at ServiceNow. She focuses on the needs of customers, making sure that we anticipate the challenges of the market and address those needs with clarity and resonance. 

Prior to joining ServiceNow, Jacquie was a vice president of client experience, a role that helps her closely identify with the needs of customers in the areas of customer experience, digital transformation, operations, and compliance. She also held roles in product development and client success, in addition to marketing. 


  • Experiences in healthcare and life sciences: A woman consults with a healthcare worker holding a clipboard.
    Healthcare
    Creating better end-to-end experiences in healthcare and life sciences
    October 19, 2021
  • Citizen and employee experience in government: 3 businesspeople stand outdoors in a discussion.
    Government
    How government agencies are improving citizen and employee experiences
    October 11, 2021

Featured

  • Forrester Wave Leader 2022: Value Stream Management
    IT Management
    Forrester: ServiceNow is a Leader in value stream management solutions
    ServiceNow is a Leader in the Forrester Wave: Value Stream Management Solutions, Q4 2022. Find out what VSM is and what sets our solution apart.
  • Automation jobs: two co-workers look at a computer monitor in an office
    AI and Automation
    Australia outlook: Automation will protect jobs, not take them
    Automation used to be a dirty word, associated with widespread job losses. Australian firms are realizing the benefits of outsourcing work to machines.
  • Uncertain times: man standing in front of open laptop looking out a window
    AI and Automation
    4 ways to future-fit your business to thrive in uncertain times
    Uncertain times are often a catalyst for important innovations. Find out four tech trends that are resonating with ServiceNow customers.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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