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Jacquie Hersch

Jacquie Hersch, Marketing Leader for Government, Healthcare & Life Sciences, and Financial Services, ServiceNow

Jacquie Hersch is the marketing leader for government, healthcare and life sciences, and financial services at ServiceNow. She focuses on the needs of customers, making sure that we anticipate the challenges of the market and address those needs with clarity and resonance. 

Prior to joining ServiceNow, Jacquie was a vice president of client experience, a role that helps her closely identify with the needs of customers in the areas of customer experience, digital transformation, operations, and compliance. She also held roles in product development and client success, in addition to marketing. 

  • Experiences in healthcare and life sciences: A woman consults with a healthcare worker holding a clipboard.
    Healthcare
    Creating better end-to-end experiences in healthcare and life sciences
    October 19, 2021
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  • Citizen and employee experience in government: 3 businesspeople stand outdoors in a discussion.
    Government
    How government agencies are improving citizen and employee experiences
    October 11, 2021
    Read More

Featured

  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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