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Jacquie Hersch

Jacquie Hersch, Marketing Leader for Government, Healthcare & Life Sciences, and Financial Services, ServiceNow

Jacquie Hersch is the marketing leader for government, healthcare and life sciences, and financial services at ServiceNow. She focuses on the needs of customers, making sure that we anticipate the challenges of the market and address those needs with clarity and resonance. 

Prior to joining ServiceNow, Jacquie was a vice president of client experience, a role that helps her closely identify with the needs of customers in the areas of customer experience, digital transformation, operations, and compliance. She also held roles in product development and client success, in addition to marketing. 

  • Experiences in healthcare and life sciences: A woman consults with a healthcare worker holding a clipboard.
    Healthcare
    Creating better end-to-end experiences in healthcare and life sciences
    October 19, 2021
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  • Citizen and employee experience in government: 3 businesspeople stand outdoors in a discussion.
    Government
    How government agencies are improving citizen and employee experiences
    October 11, 2021
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Featured

  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Culture
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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