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Jaime Honaker

Jaime Honaker, Sr. Staff Technical Editor, Support and Product Success, ServiceNow

Jaime Honaker is a senior staff technical editor for support and product success at ServiceNow. As part of the knowledge management team, where she's been for the past five years, she shares knowledge management best practices in customer support, including ServiceNow user groups (SNUGs) and other channels. 

Jaime's favorite part of her job is hearing customer feedback stories (both good and bad) and empowering the customer support teams to use this knowledge to create a better customer experience.

  • Knowledge base relevance: two male co-workers chat over an open laptop
    Now on Now
    4 easy ways to keep your knowledge base relevant and up to date
    July 19, 2022
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  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    June 06, 2022
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Featured

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    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
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    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
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    Employees build app to match Ukrainian refugees with US sponsors
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  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
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    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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Topics

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