Jaime Honaker

Jaime Honaker, Sr. Staff Technical Editor, Support and Product Success, ServiceNow

Jaime Honaker is a senior staff technical editor for support and product success at ServiceNow. As part of the knowledge management team, where she's been for the past five years, she shares knowledge management best practices in customer support, including ServiceNow user groups (SNUGs) and other channels. 

Jaime's favorite part of her job is hearing customer feedback stories (both good and bad) and empowering the customer support teams to use this knowledge to create a better customer experience.


  • Knowledge base relevance: two male co-workers chat over an open laptop
    Now on Now
    4 easy ways to keep your knowledge base relevant and up to date
    July 19, 2022
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    June 06, 2022

Featured

  • Knowledge: 2 smiling women
    Events
    5 highlights from Knowledge
    Knowledge was a fantastic time of keynote sessions, fireside chats, roundtables, and demos. Check out five highlights you may have missed.
  • ERP modernization: two co-workers smiling at an open laptop
    Now on Now
    ERP modernization: Working toward a clean core
    Enterprise resource planning (ERP) modernization is a huge undertaking. Discover three ways ServiceNow is modernizing its ERP environment.
  • Now Platform Tokyo release: Tokyo Skytree
    Now Platform
    Welcome to the Now Platform Tokyo release!
    Meet the Now Platform Tokyo release, which includes new tools and enhancements for employee experience, security, intelligence, and value realization.

Trends & Research

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    IT Management
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  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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Topics

Year