Jim Lesser

Jim Lesser, Chief Brand Officer, ServiceNow

Jim Lesser is the chief brand officer at ServiceNow. He and his team are working to build ServiceNow into an iconic brand that drives us toward our goal of becoming the defining enterprise software company of the 21st century. 

Jim is proud to be one of the few creative directors in advertising to become the president and CEO of an agency. He believes in the power of creativity and storytelling and that a great idea can come from anywhere. 


  • Why the world works with ServiceNow: 3 workers from different cultures walking outdoors
    Culture
    Announcing our brand evolution: Why the world works with ServiceNow
    February 02, 2022

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
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    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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Topics

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