Jim Van Over

Jim Van Over headshot

A futurist and storyteller, Jim Van Over works as an innovation strategist in the Chief Innovation Office for ServiceNow. In his role, Jim challenges the status quo of the world of work by encouraging new ways of thinking for ServiceNow customers, partners, and alliances.

As a hands-on practitioner, he is passionate about maintaining a growth mindset, never standing still, and helping people and organizations. In addition, he’s a founding member of Work Forward, a nonprofit organization dedicated to the future of work.

  • AI in field service: 2 field workers looking at a laptop screen in front of windmills
    Customer Experience
    AI in field service: Using technology in the service of people
    September 05, 2023


  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management