Jonathan Southee

Jonathan Southee, Director of Digital Delivery, NZTE

Jonathan Southee is the director of digital delivery at NZTE. He's responsible for all of the software that NZTE runs to create customer and employee experiences. Jonathan led the delivery of a reimagined customer digital experience of NZTE with a combination of websites and customer portal (myNZTE).


  • Employee experience: Employees at work
    Customer Stories
    How NZTE streamlined employee experience and boosted satisfaction 53%
    August 02, 2021

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    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
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    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
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    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

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Topics

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