Get Started

Katie Jansons

Katie Jansons
Service Improvement & Tooling Manager leading the management and development of ServiceNow at the AA to deliver strategic integrations and enhancements for ITSM. Managing the roadmap for upgrades and new features in ServiceNow alongside event management solutions and focus on automation.
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    Customer Stories
    How a chatbot taught us never to settle for complex technology
    March 05, 2021
    Read More

Featured

  • Business people talking in an office meeting
    Application Development
    ServiceNow a 2022 Gartner® Peer Insights™ Customers’ Choice for Enterprise Low-Code Application Platforms
    ServiceNow is a Gartner Customers’ Choice. See what anonymous, verified end users like about the ServiceNow enterprise low-code application platform.
  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year