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KJ Jita

KJ Jita is a solution consultant for Customer Workflows at ServiceNow.

KJ Jita is a solution consultant for Customer Workflows at ServiceNow. He’s passionate about helping organizations’ front, middle, and back offices by delivering subject matter expertise and domain knowledge to solve customer needs in supply chain, supplier management, procurement, and customer service. KJ previously worked for Pegasystems and Salesforce.

  • Supply chain resilience: 2 workers in hard hats looking at a laptop in front of shipping containers
    Customer Experience
    Boosting supply chain resilience and supplier relations
    March 16, 2023
    Read More

Featured

  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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