Lana Gates, managing editor of the ServiceNow blog, is an accomplished editor and writer who's covered a variety of industries, including technology, education, and travel. She enjoys a good story and is passionate about creating quality content.
AI and Automation
4 ways to future-fit your business to thrive in uncertain times
Survey says: Total experience-focused companies outperform
Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
Employee Experience
4 steps to an engaging employee experience
Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
Employee Experience
4 steps to optimize a hybrid work environment
Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.
Trends & Research
IT Management
Workflow Quarterly: The business agility imperative
Customer Experience
Top 3 priorities to enhance customer experience
Application Development
ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms