Lana Gates

Lana Gates, Managing Editor, ServiceNow Blog

Lana Gates, managing editor of the ServiceNow blog, is an accomplished editor and writer who's covered a variety of industries, including technology, education, and travel. She enjoys a good story and is passionate about creating quality content. 


  • Uncertain times: man standing in front of open laptop looking out a window
    AI and Automation
    4 ways to future-fit your business to thrive in uncertain times
    December 06, 2022
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    October 25, 2022
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    August 01, 2022
  • Cybersecurity: man sits on train bench with a tablet
    Cybersecurity and Risk
    Survey: Cybersecurity requires risk-based management approach
    May 19, 2022
  • 3 women developers
    Application Development
    How 3 women are shaking up the developer community
    April 27, 2022
  • ESG: solar farm
    Cybersecurity and Risk
    Survey: ESG is a business imperative
    April 25, 2022
  • Business optimization: A businessman walking in front of a cityscape
    AI and Automation
    How business optimization efforts stack up
    January 19, 2022
  • Business resilience: Two employees with face masks work at computers in an office.
    Cybersecurity and Risk
    The fruits of business resilience
    October 07, 2021
  • Employees holding tablets greet a customer with a handshake.
    Customer Experience
    Empowering customers and employees through digital experience
    August 04, 2021

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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