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Michael Ramsey

Michael Ramsey, VP, Product Management, Customer Workflow Products, ServiceNow

Michael Ramsey is VP of product management for ServiceNow’s Customer Workflow products, which enable organizations to create seamless customer experiences and drive fierce customer loyalty. He's responsible for strategy and execution throughout the product lifecycle, including managing strategic partnerships, investments, and mergers and acquisitions. 

With more than 20 years of experience as a product manager, solution architect, and software consultant, Michael brings with him deep expertise of the SaaS business model and enterprise software, as well as in-depth knowledge of cloud and mobile software development with hands-on experience running billion-dollar product lines.

  • Customer service: A couple sit on their couch with a dog, looking at a laptop.
    Customer Experience
    ServiceNow and Qualtrics enhance customer service to deliver empathy
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Featured

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    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
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    7 tips for knowledge managers to increase self-service
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