Natalli Amato

Natalli Amato is a freelance journalist and content writer.

Natalli Amato is a poet, fiction writer, and journalist from Saratoga Springs, New York. She has written for Rolling Stone, Vice, Chopra Global, and Spiritualty & Health Magazine. Natalli is the author of poetry collections "On a Windless Night," "Burning Barrel," and "Gone Walking and Other Departures." You can read her work at

  • Skilled tech workers: female typing on laptop with feet on desk where two computer monitors display code
    The hidden key to finding skilled tech workers
    February 16, 2023


  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
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