Navya Pandiri

Navya Pandiri is the outbound product director for contact centers at ServiceNow. She focuses on using AI-driven automation and workflow orchestration to enhance customer and employee experiences.

Navya is a seasoned product leader with more than 15 years of experience building and shaping contact center as a service solutions. Throughout her career, she’s been instrumental in developing cloud-based communication platforms, driving product innovation, and helping enterprises modernize their contact center strategies. She presents and advocates for cutting-edge solutions that bridge technology and customer experience.