Paul Fipps

Paul Fipps, Senior Vice President, Customer and Partner Excellence, ServiceNow

Paul Fipps is the senior vice president of customer and partner excellence at ServiceNow. He's passionate about reimagining the customer experience.

Before joining ServiceNow in early 2020, Paul spent more than seven years at Under Armour in various senior leadership roles, including chief digital officer, chief information officer, and as the company’s first chief experience officer. He envisioned and led many of the company’s most important strategic initiatives, including global e-commerce growth, company-wide digital transformation, the launch of connected products, and the creation of a digital subscription business model.


  • A businessman monitors digital transformation on his cellphone.
    Customer Experience
    Helping customers answer the trillion-dollar digital transformation question
    January 18, 2022

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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Topics

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