Paul Fipps

Paul Fipps, Senior Vice President, Customer and Partner Excellence, ServiceNow

Paul Fipps is the senior vice president of customer and partner excellence at ServiceNow. He's passionate about reimagining the customer experience.

Before joining ServiceNow in early 2020, Paul spent more than seven years at Under Armour in various senior leadership roles, including chief digital officer, chief information officer, and as the company’s first chief experience officer. He envisioned and led many of the company’s most important strategic initiatives, including global e-commerce growth, company-wide digital transformation, the launch of connected products, and the creation of a digital subscription business model.


  • A businessman monitors digital transformation on his cellphone.
    Customer Experience
    Helping customers answer the trillion-dollar digital transformation question
    January 18, 2022

Featured

  • Uncertain times: man standing in front of open laptop looking out a window
    AI and Automation
    4 ways to future-fit your business to thrive in uncertain times
    Uncertain times are often a catalyst for important innovations. Find out four tech trends that are resonating with ServiceNow customers.
  • Disability pride flag with 5 ServiceNow employees representing the 5 stripes
    Culture
    Raising awareness through the disability pride flag
    Did you know there’s a disability pride flag? Watch a video of five ServiceNow employees' stories in honor of International Day of Persons with Disabilities.
  • Digitizing customer experience: woman looking at a smartphone
    Customer Experience
    3 benefits of digitizing the customer experience
    Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate. Find out why and the benefits.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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