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Paul Fipps

Paul Fipps, Senior Vice President, Customer and Partner Excellence, ServiceNow

Paul Fipps is the senior vice president of customer and partner excellence at ServiceNow. He's passionate about reimagining the customer experience.

Before joining ServiceNow in early 2020, Paul spent more than seven years at Under Armour in various senior leadership roles, including chief digital officer, chief information officer, and as the company’s first chief experience officer. He envisioned and led many of the company’s most important strategic initiatives, including global e-commerce growth, company-wide digital transformation, the launch of connected products, and the creation of a digital subscription business model.

  • A businessman monitors digital transformation on his cellphone.
    Customer Experience
    Helping customers answer the trillion-dollar digital transformation question
    January 18, 2022
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Featured

  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
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    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Culture
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

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    IT Management
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    Customer Experience
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  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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Topics

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