Paul Hong, director of product design, leads teams designing the user experience across all of ServiceNow’s IT products. Everyday, he gets to work on delivering elegant end-user experiences that ServiceNow customers love.
IT Management
How human-centered design yields better ITSM experiences
Survey says: Total experience-focused companies outperform
Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
Employee Experience
4 steps to an engaging employee experience
Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
Employee Experience
4 steps to optimize a hybrid work environment
Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.
Trends & Research
IT Management
Workflow Quarterly: The business agility imperative
Customer Experience
Top 3 priorities to enhance customer experience
Application Development
ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms