Paul Selby

Paul Selby is a product marketing director for ServiceNow Customer Service Management. Previously Paul held product management and customer service and technical support management roles at several software companies, serving all industry segments and large enterprise to small business and retail customers. An avid runner, he resides in Springfield, Oregon and can often be found putting miles in on the streets of his hometown.

  • employee workflow solutions help remote employees stay safe 
    Crisis Management
    ServiceNow addresses vaccine management challenges
    January 25, 2021
  • Gartner Magic Quadrant 2020 Customer Service
    Customer Experience
    ServiceNow named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center
    July 30, 2020
  • Customer Experience
    Shifting customer service into high gear
    April 16, 2019

Featured

  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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