Paul Smith

Paul Smith is the chief commercial officer at ServiceNow.

Paul Smith is the chief commercial officer at ServiceNow.​ He's responsible for overseeing the company's global sales efforts, including sales, pre-sales, sales enablement, value management, global operations, and alliances and channel ecosystem, driving all resources to help solve the challenges of any customer at the CxO level.​

With 20 years of experience in senior leadership roles across the technology industry, Paul’s passion for applying innovation to reinvent work and challenge legacy business models is stronger than ever at ServiceNow.​

  • Paul Smith
    Why I’m ready for the next technology revolution
    July 14, 2020


  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

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    IT Management
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  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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