Paul Smith

Paul Smith

Paul Smith joined ServiceNow in July 2020 and is the President, EMEA. Paul has a passion for applying technology innovation to reinvent work and challenge legacy business models. His role at ServiceNow encompasses all these skills as he leads the EMEA organisation in the workflow revolution.

Paul has nearly 20 years’ experience in leadership and senior management roles in the technology industry, with a track record leading sales, go-to‑market operations and developing new markets to drive growth at scale. He is also an ally in the technology industry for diversity, inclusion, and belonging.  Previous organisations include Proctor and Gamble, Microsoft and Salesforce.


  • Paul Smith
    Culture
    Why I’m ready for the next technology revolution
    July 14, 2020

Featured

  • Forrester Wave Leader 2022: Value Stream Management
    IT Management
    Forrester: ServiceNow is a Leader in value stream management solutions
    ServiceNow is a Leader in the Forrester Wave: Value Stream Management Solutions, Q4 2022. Find out what VSM is and what sets our solution apart.
  • Automation jobs: two co-workers look at a computer monitor in an office
    AI and Automation
    Australia outlook: Automation will protect jobs, not take them
    Automation used to be a dirty word, associated with widespread job losses. Australian firms are realizing the benefits of outsourcing work to machines.
  • Uncertain times: man standing in front of open laptop looking out a window
    AI and Automation
    4 ways to future-fit your business to thrive in uncertain times
    Uncertain times are often a catalyst for important innovations. Find out four tech trends that are resonating with ServiceNow customers.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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