Paul Smith

Paul Smith

Paul Smith joined ServiceNow in July 2020 and is the President, EMEA. Paul has a passion for applying technology innovation to reinvent work and challenge legacy business models. His role at ServiceNow encompasses all these skills as he leads the EMEA organisation in the workflow revolution.

Paul has nearly 20 years’ experience in leadership and senior management roles in the technology industry, with a track record leading sales, go-to‑market operations and developing new markets to drive growth at scale. He is also an ally in the technology industry for diversity, inclusion, and belonging.  Previous organisations include Proctor and Gamble, Microsoft and Salesforce.


  • Paul Smith
    Culture
    Why I’m ready for the next technology revolution
    July 14, 2020

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
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    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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