Philip Carter

Philip Carter

Philip Carter is Group Vice President, European Chief Analyst and WW C-Suite Tech Research lead. His global responsibilities focus on creating research that assesses tech spending and buyer preferences across the C-Suite, with a focus on business leadership as it relates to technology objectives, priorities, programs and investments. This research covers the emerging trends around the C-Suite technology objectives as they relate to use cases and line of business KPIs.


  • Climate: close-up of a wind turbine overlooking other wind turbines
    Cybersecurity and Risk
    How the SEC’s proposed climate disclosure rules can affect your business
    April 22, 2022
  • Activating ESG strategies and initiatives can improve business and the world.
    Cybersecurity and Risk
    Activating ESG strategies and initiatives to improve business and the world
    October 12, 2021
  • Privacy management: A man holding a tablet leans over a stair rail to look at a woman's laptop computer while another woman on the stairs looks on.
    Now Platform
    Privacy Management: How to proactively manage risk and sustain compliance
    September 16, 2021
  • Gartner Magic Quadrant IT vendor risk management tool tile.
    Cybersecurity and Risk
    ServiceNow named a Leader in the Gartner Magic Quadrant for IT Vendor Risk Management Tools
    September 02, 2021
  • ServiceNow is pleased to announce new Operational Risk Management and resilience capabilities for the enterprise that will help companies. 
    Cybersecurity and Risk
    ServiceNow Introduces New Operational Risk and Resilience Capabilities for the Enterprise
    October 26, 2020
  • Business Continuity Management and Telecommunications Network Performance Management
    Cybersecurity and Risk
    ServiceNow named a Leader in the 2020 Magic Quadrant for IT Vendor Risk Management Tools
    August 27, 2020
  • Gartner 2020 Magic Quadrant for IT Risk Management
    Cybersecurity and Risk
    ServiceNow named a Leader in the IT Risk Management Magic Quadrant
    August 14, 2020

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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