RJ Jainendra

RJ Jainendra is VP and GM for ITBM and DevOps at ServiceNow. He has worked in tech for over 20 years with a majority of his career building tools for developers and IT. Most recently, Jainendra was group VP at Oracle leading product development and service management for Oracle Sales Cloud. Prior to Oracle, he was chief product officer at Electric Cloud where he led product management, design and engineering to deliver ElectricFlow Deploy and Release (in the DevOps market). He holds a Master of Science degree in Computer Science from the University of Wisconsin and a Bachelor of Science degree in Computer Science from Angelo State University.

  • Incident response: reducing downtime for SREs
    IT Management
    Lightstep Incident Response: Helping teams reduce downtime
    March 14, 2022
  • viceNow named a leader in the Forrester Wave for Value Stream Management Solutions
    Customer Experience
    ServiceNow named a leader in the Forrester Wave for Value Stream Management Solutions
    July 30, 2020
  • Security teams working on security operations
    Now Platform
    Now Platform Enables Organizations to Scale DevOps to the Enterprise
    November 18, 2019

Featured

  • Business people talking in an office meeting
    Application Development
    ServiceNow a 2022 Gartner® Peer Insights™ Customers’ Choice for Enterprise Low-Code Application Platforms
    ServiceNow is a Gartner Customers’ Choice. See what anonymous, verified end users like about the ServiceNow enterprise low-code application platform.
  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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