RJ Jainendra

RJ Jainendra is VP and GM for ITBM and DevOps at ServiceNow. He has worked in tech for over 20 years with a majority of his career building tools for developers and IT. Most recently, Jainendra was group VP at Oracle leading product development and service management for Oracle Sales Cloud. Prior to Oracle, he was chief product officer at Electric Cloud where he led product management, design and engineering to deliver ElectricFlow Deploy and Release (in the DevOps market). He holds a Master of Science degree in Computer Science from the University of Wisconsin and a Bachelor of Science degree in Computer Science from Angelo State University.

  • Incident response: reducing downtime for SREs
    IT Management
    Lightstep Incident Response: Helping teams reduce downtime
    March 14, 2022
  • viceNow named a leader in the Forrester Wave for Value Stream Management Solutions
    Customer Experience
    ServiceNow named a leader in the Forrester Wave for Value Stream Management Solutions
    July 30, 2020
  • Security teams working on security operations
    Now Platform
    Now Platform Enables Organizations to Scale DevOps to the Enterprise
    November 18, 2019

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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