Rob Muro

Rob Muro is senior director of digital customer experiences at ServiceNow. He’s an expert at delivering innovative customer experience solutions on the Now Platform to drive growth, value, and productivity across lines of business. Rob and his team focus on seamless design to improve customer satisfaction and process automation to increase end-user productivity.

With more than 15 years building best in-class digital experiences at Fortune 100 companies, Rob is passionate about reimagining service with purpose. He embraces a people-first mindset in collaborative digital innovation.