ServiceNow Blog

  • Artifacts of pride: 3 ServiceNow employees
    Showcasing artifacts of pride
    June 01, 2023
  • Knowledge 2023 takeaways: a group of women raising their hands
    4 takeaways from Knowledge 2023
    May 31, 2023
  • Greater good: people holding a globe, hard-hatted workers in front of windmill, smiling woman in wheelchair, 2 woman volunteers at a river
    Creating a more sustainable and equitable world for the greater good
    May 16, 2023
  • Welcome to Knowledge 2023: Chuck Tomasi, Sr. developer advocate, ServiceNow
    Welcome to Knowledge 2023!
    May 15, 2023
  • Sustainability: ServiceNow employees Tony K. and Andy M. celebrating our Earth
    Meet 2 ServiceNow employees who embody sustainability
    May 04, 2023
  • Asian Pacific Islander Heritage Month: Patrick T., Christian O., Raana C.
    Using our voices to combat prejudice and stereotypes
    May 01, 2023
  • Customer service value chain: 2 men shaking hands while a woman looks on
    Customer Experience
    Unifying the customer service value chain
    April 27, 2023
  • Work-life balance: three ServiceNow employees
    How ServiceNow leaders support employees’ work-life balance and growth
    April 21, 2023
  • Prioritizing ESG: A worker walking through a solar farm
    Cybersecurity and Risk
    Prioritizing ESG across the enterprise
    April 14, 2023
  • Customer-centric approach: ServiceNow employees Rahul J., Sumeet M., Arijit D., and Virag S.
    From Hyderabad to Utah: Ensuring a customer-centric approach
    April 11, 2023
  • Fortune 100 Best Companies to Work For 2023
    Why ServiceNow is among Fortune’s 100 Best Companies to Work For (again)
    April 04, 2023
  • ServiceNow employee and breast cancer warrior Kathia G.
    How ServiceNow supports employee diagnosed with breast cancer
    March 31, 2023
  • Career shift: two women in conversation at a table in an office
    Automation is opportunity for a career shift into tech
    March 29, 2023
  • Operational excellence strategy: a women’s rowing team on the water
    Cybersecurity and Risk
    A 6-step operational excellence strategy
    March 28, 2023
  • ServiceNow employee Sri R. displaying his GO Award and company swag
    Meet Sri: Doing his best work at ServiceNow
    March 24, 2023
  • Kristin R., empowering girls with tech and robotics
    Meet Kristin: Empowering girls with tech and robotics
    March 17, 2023
  • Rainbow Fortune star logo: World’s Most Admired Companies
    Why ServiceNow is one of the World’s Most Admired Companies (again!)
    March 09, 2023
  • Technology optimization: man sitting on sofa looking at tablet in hands
    IT Management
    4 ways technology optimization can elevate service operations
    March 07, 2023
  • Zero touch mobility: closeup of a hand holding a mobile phone
    Now Platform
    Built on ServiceNow Q&A: Samsung SDS Zero Touch Mobility
    March 02, 2023
  • Equity and gender equality: 3 women who work at ServiceNow
    Embracing equity and gender equality
    March 01, 2023
  • AI in the contact center: smiling male worker wearing headset in front of open laptop
    Customer Experience
    3 benefits of AI in the contact center
    February 24, 2023
  • Celebrating Black History Month: 3 ServiceNow employees holding rich artifacts
    Celebrating Black History Month with rich artifacts
    February 23, 2023
  • Daniela S., ServiceNow employee and a former refugee who started a tech career later in life
    Meet Daniella: A former refugee who started a tech career later in life
    February 22, 2023
  • ServiceNow Knowledge: two businesspeople chatting in a crowd
    4 reasons to say yes to ServiceNow Knowledge 2023
    February 07, 2023
  • Opportunities in global uncertainty: sun shining through clouds over waves
    AI and Automation
    Special report: Finding the opportunities in global uncertainty
    January 24, 2023
  • 3 citizen developers at ServiceNow: Jason M., Madhu B., Sushil K.
    Now on Now
    How citizen developers cook up innovation
    January 20, 2023
  • Best Workplaces for Parents: ServiceNow employees with their families
    What makes ServiceNow one of the Best Workplaces for Parents
    January 13, 2023
  • ServiceNow: Glassdoor Best Places to Work 2023
    Glassdoor: ServiceNow is still one of the Best Places to Work
    January 11, 2023
  • What does ServiceNow do? 7 employees
    What does ServiceNow do?
    January 06, 2023
  • Digitizing employee experience: group of 4 workers gathered around a conference table
    Customer Stories
    Digitizing employee experience helps National Australia Bank stay ahead
    January 04, 2023
  • Detection engineering: 3 ServiceNow employees share their stories.
    Now on Now
    How detection engineering keeps ServiceNow safe
    December 20, 2022
  • Holiday cheer: ServiceNow employees across faiths and traditions share their celebrations
    United in holiday cheer
    December 16, 2022
  • ServiceNow employees volunteer around the world.
    Local action, global results: Employees volunteer around the world
    December 09, 2022
  • Disability pride flag with 5 ServiceNow employees representing the 5 stripes
    Raising awareness through the disability pride flag
    December 02, 2022
  • Learning and development: 4 ServiceNow employees
    Now on Now
    Using AI to create personalized learning and development magic
    November 22, 2022
  • Career growth: 2 women employees at ServiceNow
    Career growth opportunities for women at ServiceNow
    November 18, 2022
  • 3 veterans at ServiceNow: Herb T., Shanequa L., and Mike M.
    From tanks to tech: Spotlighting veterans at ServiceNow
    November 10, 2022
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    November 09, 2022
  • ServiceNow values: Wow our customers
    Exploring ServiceNow values: Wow our customers
    November 01, 2022
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Employees build app to match Ukrainian refugees with US sponsors
    October 14, 2022
  • Working on a Now Platform release: female Indian developer working on a laptop
    What it’s like to work on a Now Platform release
    October 11, 2022
  • Employee well-being: a ServiceNow employee, his wife, and two young children
    Empowering employee well-being through support resources
    October 06, 2022
  • Digitalization: 2 co-workers look at a laptop on a table
    AI and Automation
    4 ways to embrace digitalization and reap the benefits
    October 04, 2022
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    September 30, 2022
  • How delivery giant Yamato uses data science: uniformed Yamato delivery worker
    Customer Stories
    Delivery giant Yamato uses data science to drive growth
    September 27, 2022
  • Hola - celebrating Hispanic Heritage Month and Unidos at ServiceNow Belonging Group
    Meet the Unidos at ServiceNow employee belonging group
    September 26, 2022
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    September 23, 2022
  • Vendor management: smiling healthcare worker in lab coat sitting in front of a computer
    Customer Stories
    Banner Health streamlines vendor management across the organization
    September 20, 2022
  • Giving back: UTG Connect, employees packing meals, a speaker on stage, and a wide view of people at an event
    Giving back: Employees pack 825,000 meals for charity
    September 16, 2022
  • Sustainability goals: man stretching against backdrop of Tokyo
    Customer Stories
    How empowering employees helps Asahi meet its sustainability goals
    September 13, 2022


  • Knowledge: 2 smiling women
    5 highlights from Knowledge
    Knowledge was a fantastic time of keynote sessions, fireside chats, roundtables, and demos. Check out five highlights you may have missed.
  • ERP modernization: two co-workers smiling at an open laptop
    Now on Now
    ERP modernization: Working toward a clean core
    Enterprise resource planning (ERP) modernization is a huge undertaking. Discover three ways ServiceNow is modernizing its ERP environment.
  • Now Platform Tokyo release: Tokyo Skytree
    Now Platform
    Welcome to the Now Platform Tokyo release!
    Meet the Now Platform Tokyo release, which includes new tools and enhancements for employee experience, security, intelligence, and value realization.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management