Sheila Dowd is the ServiceNow Blog Editor and is on the Social Media team at ServiceNow. She loves talking about the future of work, ramen and college basketball.
What comes first: ITAM or configuration management?
IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
IT Management
A recipe for better IT services and happier teams
The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
Culture
Employees build app to match Ukrainian refugees with US sponsors
Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.
Trends & Research
IT Management
Workflow Quarterly: The business agility imperative
Customer Experience
Top 3 priorities to enhance customer experience
Application Development
ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
