Sheila Dowd is the ServiceNow Blog Editor and is on the Social Media team at ServiceNow. She loves talking about the future of work, ramen and college basketball.
Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
Now on Now
7 tips for knowledge managers to increase self-service
Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
IT Management
Survey: Innovation is a top management imperative
“It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.
Trends & Research
IT Management
Workflow Quarterly: The business agility imperative
Customer Experience
Top 3 priorities to enhance customer experience
Application Development
ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
