Shelley Olson

Shelley Olson, VP, Strategy and Operations, Customer Service and Support, ServiceNow

Shelley Olson joined ServiceNow in early 2022 as the VP of strategy and operations for the customer service and support organization.  In this role, she builds, delivers, and executes programs, tools, and technology to support the success of the global support operations.


  • Employee satisfaction: smiling man working in office
    Now on Now
    How balancing technology and people can elevate employee satisfaction
    October 12, 2022

Featured

  • ServiceNow employees volunteer around the world.
    Culture
    Local action, global results: Employees volunteer around the world
    ServiceNow employees initiated at least 50 volunteer events in the month of October for an array of causes around the world. Hear five employees’ stories.
  • Forrester Wave Leader 2022: Value Stream Management
    IT Management
    Forrester: ServiceNow is a Leader in value stream management solutions
    ServiceNow is a Leader in the Forrester Wave: Value Stream Management Solutions, Q4 2022. Find out what VSM is and what sets our solution apart.
  • Automation jobs: two co-workers look at a computer monitor in an office
    AI and Automation
    Australia outlook: Automation will protect jobs, not take them
    Automation used to be a dirty word, associated with widespread job losses. Australian firms are realizing the benefits of outsourcing work to machines.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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