Tammi Shapiro

Tammi Shapiro is the vice president and global head of product for financial services at ServiceNow.

Tammi Shapiro is the vice president and global head of product for financial services at ServiceNow, where she leads strategy and product management for the financial services industry. Prior to joining ServiceNow, Tammi held leadership roles at several organizations across financial technology and services, including Fiserv, CashEdge, American Express, and Kearney.

  • Financial services organizations: woman stands in front of ATM looking at a banking mobile app on her phone
    Financial Services
    3 ways to future-fit financial services organizations
    February 10, 2023


  • Business people talking in an office meeting
    Application Development
    ServiceNow a 2022 Gartner® Peer Insights™ Customers’ Choice for Enterprise Low-Code Application Platforms
    ServiceNow is a Gartner Customers’ Choice. See what anonymous, verified end users like about the ServiceNow enterprise low-code application platform.
  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
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