Tammi Shapiro

Tammi Shapiro is the vice president and global head of product for financial services at ServiceNow.

Tammi Shapiro is the vice president and global head of product for financial services at ServiceNow, where she leads strategy and product management for the financial services industry. Prior to joining ServiceNow, Tammi held leadership roles at several organizations across financial technology and services, including Fiserv, CashEdge, American Express, and Kearney.

  • improve insurance experiences: insurance agent examining damage to a car
    Financial Services
    ServiceNow and Guidewire collaborate to improve insurance experiences
    June 21, 2023
  • Financial services organizations: woman stands in front of ATM looking at a banking mobile app on her phone
    Financial Services
    3 ways to future-fit financial services organizations
    February 10, 2023


  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management