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Terence Chesire

Terence Chesire, VP, Product Management, Customer and Industry Workflows, ServiceNow

Terence Chesire is vice president of customer and industry workflows at ServiceNow. He's responsible for product launches and enablement, pricing and packaging, and technology ecosystem, in addition to supporting overall product strategy.

Prior to ServiceNow, Terence served as VP of product management for BMC Software and SAP’s CX Service Cloud customer service software product line.

  • Customer service: silhouette of a businessman wearing a headset in an office
    Customer Experience
    CRM Watchlist recognizes ServiceNow customer service strategy
    April 05, 2022
    Read More

Featured

  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive.” Learn more.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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