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Thangavel Viswam

Thangavel Viswam, Director, AIOps and Ops Analytics, IT Strategic Projects, ServiceNow

Thangavel Viswam is the director of AIOps and ops analytics, IT strategic projects, at ServiceNow. He has 17 years of industry experience. As an IT Operations Management (ITOM) and IT Service Management (ITSM) practitioner, he serves as customer zero, or the first team to implement new Now Platform capabilities. Thangavel's dream is to build an "AI brain" to augment the life of the engineering and operations teams and to increase productivity multifold.

  • Delivering on the promise of AIOps
    Now on Now
    The journey to AIOps begins with an automation-first mindset
    May 13, 2021
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Featured

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    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
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    Employees build app to match Ukrainian refugees with US sponsors
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