Todd Idler

Todd Idler, product marketing director, Customer Workflows, ServiceNow

Todd Idler is the product marketing director for Customer Workflows at ServiceNow. He’s responsible for driving demand, adoption, and success of ServiceNow solutions for customer service. Prior to ServiceNow, Todd held leadership roles in audience marketing, solution marketing, and product management at SAP and PeopleSoft. He also led a business software development and applications support department for the investments division of a national insurance and retirement services company.


  • Digitally transforming the customer experience
    Customer Experience
    5 fixes for the customer experience quandary
    May 03, 2021

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  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
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    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
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    IT Management
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Topics

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