Todd Idler

Todd Idler, product marketing director, Customer Workflows, ServiceNow

Todd Idler is the product marketing director for Customer Workflows at ServiceNow. He’s responsible for driving demand, adoption, and success of ServiceNow solutions for customer service. Prior to ServiceNow, Todd held leadership roles in audience marketing, solution marketing, and product management at SAP and PeopleSoft. He also led a business software development and applications support department for the investments division of a national insurance and retirement services company.


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Featured

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Topics

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