Tom Yeatts

Tom Yeatts is the ServiceNow Chief Technology Officer for State & Local Government and Education.  He is passionate about the role of technology to help streamline government and educational service delivery, and enjoys working collaboratively to deliver practical solutions that save organizations both time and money, while increasing productivity and providing for a delightful customer experience. Prior to ServiceNow, Tom was Deputy CIO for Howard County, Maryland, where he led initiatives to automate workflows, digitize processes, and elevate the level of citizen experience in his County. Since their daughters have left the nest, Tom and his wife currently share their house with four high-maintenance dogs.

  • Government
    Re-imagining online citizen engagement
    August 20, 2019

Featured

  • Business people talking in an office meeting
    Application Development
    ServiceNow a 2022 Gartner® Peer Insights™ Customers’ Choice for Enterprise Low-Code Application Platforms
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    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
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    Now on Now
    7 tips for knowledge managers to increase self-service
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Topics

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