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Valerie O'Connell

Valerie O'Connell, Research Director, EMA

Valerie O’Connell is research director at Enterprise Management Associates (EMA), where she covers digital service execution. Her practice area and field research involve AIOps/automation, IT service management/enterprise service management, Asset and end-user experience technologies, business impact, and trends.

  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE
    June 15, 2021
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Featured

  • Knowledge: 2 smiling women
    Events
    5 highlights from Knowledge
    Knowledge was a fantastic time of keynote sessions, fireside chats, roundtables, and demos. Check out five highlights you may have missed.
  • ERP modernization: two co-workers smiling at an open laptop
    Now on Now
    ERP modernization: Working toward a clean core
    Enterprise resource planning (ERP) modernization is a huge undertaking. Discover three ways ServiceNow is modernizing its ERP environment.
  • Now Platform Tokyo release: Tokyo Skytree
    Now Platform
    Welcome to the Now Platform Tokyo release!
    Meet the Now Platform Tokyo release, which includes new tools and enhancements for employee experience, security, intelligence, and value realization.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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