Vinay Pillai

Vinay Pillai is the chief architect and vice president of digital technology at ServiceNow. He and his team work to create the best solutions for ServiceNow and its customers using an experience plus services approach that fuses user-centric design with scalable and reliable services architecture.

Vinay’s experience and skills include AI and personalization, which he uses to improve customer experience and drive business growth. Before joining ServiceNow, he led technology teams delivering great experiences at scale at Electronic Arts, eBay, and Microsoft.