Ying Zhao is director of cloud supply chain operations. She has more than 17 years of experience in supply chain management with an accounting background. In the past eight years at ServiceNow, she's expanded the cloud hardware procurement function to include management of the cloud infrastructure budget, cloud supply chain operations, supply chain management digital process adoption, asset management automation, and supply chain analytics. Her true passion is to digitize business operations, transform the business process, and drive continuous improvement.