AI and Automation


  • ServiceNow is #1 in AIOps - Gartner 2021 Worldwide Market Share
    AI and Automation
    ServiceNow named worldwide AIOps market share leader by Gartner®
    June 14, 2022
  • AI in customer experience: woman in mall looking at her smartphone
    AI and Automation
    Can artificial intelligence really improve customer experience?
    February 22, 2022
  • Improving ITSM and customer service with automation: A person holds a smartphone.
    AI and Automation
    3 ways automation can improve ITSM and customer service
    February 10, 2022
  • Artificial intelligence: A man speaks into a cellphone.
    AI and Automation
    How to launch artificial intelligence in your organization
    January 21, 2022
  • Business optimization: A businessman walking in front of a cityscape
    AI and Automation
    How business optimization efforts stack up
    January 19, 2022
  • ServiceNow is a Leader in the Forrester Wave: Digital Process Automation, Q4 2021.
    AI and Automation
    ServiceNow recognized as a Leader in Digital Process Automation
    December 15, 2021
  • A businesswoman works on a laptop at an office.
    AI and Automation
    ServiceNow acquires DotWalk to increase speed, agility in upgrading applications
    November 23, 2021
  • Peripheral vision for CIOs: A close-up of a man with glasses
    AI and Automation
    Peripheral vision for CIOs starts with AI-powered service operations
    October 25, 2021
  • Execution management meets digital workflows: Two employees sit at a desk looking at a computer monitor.
    AI and Automation
    Execution management meets digital workflows
    October 06, 2021
  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
    July 08, 2021
  • People walking to and fro -- an abstract of the need for hyperautomation
    AI and Automation
    Why automation is giving rise to hyperautomation
    July 07, 2021
  • Intellibot acquisition boosts ServiceNow automation capabilities with RPA
    AI and Automation
    Intellibot acquisition to boost ServiceNow automation capabilities with RPA
    March 23, 2021
  • employee workflow solutions help remote employees stay safe 
    AI and Automation
    ServiceNow’s leaders unlock innovation
    January 11, 2021
  • AI capabilities to help your customers
    AI and Automation
    Element AI acquisition brings better, smarter AI capabilities for customers
    November 30, 2020
  • Finalists of the Digital Workforce Challenge
    AI and Automation
    ServiceNow announces Digital Workforce Challenge finalists
    May 28, 2020
  • LinkedIn man with headset
    AI and Automation
    Six insights to help integrate AI into your digital strategy
    April 24, 2020
  • AI and Automation
    Building the case for people-first automation
    April 09, 2020
  • AI and Automation
    Vijay Narayanan Named ServiceNow’s First Chief AI Officer
    March 16, 2020
  • AI and Automation
    How automation brings your business ambitions to life
    February 14, 2020
  • Gartner Magic Quadrant Report
    AI and Automation
    ServiceNow to acquire Attivio’s cognitive search platform
    October 23, 2019
  • ai ops team
    AI and Automation
    Keep pace with the digital speed of your business with AIOps
    September 19, 2019
  • Why ITOM, ITSM, and AIOps belong together
    AI and Automation
    Why ITOM, ITSM, and AIOps belong together
    August 01, 2019
  • future of work is human
    AI and Automation
    The Future of Work Is Human — Only Better
    June 05, 2019
  • AI and Automation
    Transforming IT operations: A conversation with Chanda Dani
    May 02, 2019
  • AI and Automation
    Workflow Quarterly: Data to Power Better Decisions
    April 23, 2019
  • Business man mergers A.I. (Artificial Intelligence) and human for company management
    AI and Automation
    Taking a more human approach to AI
    February 13, 2019
  • AI and Automation
    Getting smart at being smarter
    February 03, 2019
  • AI and Automation
    Know Your Desired Outcomes - IoT and Consumables in 2019 and Beyond
    December 23, 2018
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year