AI and Automation


  • Generative AI: man standing holding an open laptop surrounded by computer screens
    AI and Automation
    Unleash the possibilities of generative AI with ServiceNow
    May 16, 2023
  • AI in knowledge management: Woman leading discussion in a conference room while workers look on
    AI and Automation
    The evolving role of AI in knowledge management
    April 24, 2023
  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
    March 13, 2023
  • AI-powered chatbots: A hand holds a mobile phone with an AI chatbot conversation displayed.
    AI and Automation
    New AI-powered chatbots heighten need for a service management platform
    March 03, 2023
  • Digital innovation: three workers looking at a computer monitor
    AI and Automation
    Survey says digital innovation is the way to navigate macro uncertainty
    February 21, 2023
  • Opportunities in global uncertainty: sun shining through clouds over waves
    AI and Automation
    Special report: Finding the opportunities in global uncertainty
    January 24, 2023
  • Automation jobs: two co-workers look at a computer monitor in an office
    AI and Automation
    Australia outlook: Automation will protect jobs, not take them
    December 07, 2022
  • Uncertain times: man standing in front of open laptop looking out a window
    AI and Automation
    4 ways to future-fit your business to thrive in uncertain times
    December 06, 2022
  • Digitalization: 2 co-workers look at a laptop on a table
    AI and Automation
    4 ways to embrace digitalization and reap the benefits
    October 04, 2022
  • ServiceNow is #1 in AIOps - Gartner 2021 Worldwide Market Share
    AI and Automation
    ServiceNow named worldwide AIOps market share leader by Gartner®
    June 14, 2022
  • AI in customer experience: woman in mall looking at her smartphone
    AI and Automation
    Can artificial intelligence really improve customer experience?
    February 22, 2022
  • Improving ITSM and customer service with automation: A person holds a smartphone.
    AI and Automation
    3 ways automation can improve ITSM and customer service
    February 10, 2022
  • Artificial intelligence: A man speaks into a cellphone.
    AI and Automation
    How to launch artificial intelligence in your organization
    January 21, 2022
  • Business optimization: A businessman walking in front of a cityscape
    AI and Automation
    How business optimization efforts stack up
    January 19, 2022
  • ServiceNow is a Leader in the Forrester Wave: Digital Process Automation, Q4 2021.
    AI and Automation
    ServiceNow recognized as a Leader in Digital Process Automation
    December 15, 2021
  • A businesswoman works on a laptop at an office.
    AI and Automation
    ServiceNow acquires DotWalk to increase speed, agility in upgrading applications
    November 23, 2021
  • Peripheral vision for CIOs: A close-up of a man with glasses
    AI and Automation
    Peripheral vision for CIOs starts with AI-powered service operations
    October 25, 2021
  • Execution management meets digital workflows: Two employees sit at a desk looking at a computer monitor.
    AI and Automation
    Execution management meets digital workflows
    October 06, 2021
  • ServiceNow was named a leader in the Omdia Universe: Selecting an AIOps Solution, 2021-22.
    AI and Automation
    ServiceNow named a leader in Omdia Universe AIOps report
    July 08, 2021
  • People walking to and fro -- an abstract of the need for hyperautomation
    AI and Automation
    Why automation is giving rise to hyperautomation
    July 07, 2021
  • Intellibot acquisition boosts ServiceNow automation capabilities with RPA
    AI and Automation
    Intellibot acquisition to boost ServiceNow automation capabilities with RPA
    March 23, 2021
  • employee workflow solutions help remote employees stay safe 
    AI and Automation
    ServiceNow’s leaders unlock innovation
    January 11, 2021
  • AI capabilities to help your customers
    AI and Automation
    Element AI acquisition brings better, smarter AI capabilities for customers
    November 30, 2020
  • Finalists of the Digital Workforce Challenge
    AI and Automation
    ServiceNow announces Digital Workforce Challenge finalists
    May 28, 2020
  • LinkedIn man with headset
    AI and Automation
    Six insights to help integrate AI into your digital strategy
    April 24, 2020
  • AI and Automation
    Building the case for people-first automation
    April 09, 2020
  • AI and Automation
    Vijay Narayanan Named ServiceNow’s First Chief AI Officer
    March 16, 2020
  • AI and Automation
    How automation brings your business ambitions to life
    February 14, 2020
  • Gartner Magic Quadrant Report
    AI and Automation
    ServiceNow to acquire Attivio’s cognitive search platform
    October 23, 2019
  • ai ops team
    AI and Automation
    Keep pace with the digital speed of your business with AIOps
    September 19, 2019
  • Why ITOM, ITSM, and AIOps belong together
    AI and Automation
    Why ITOM, ITSM, and AIOps belong together
    August 01, 2019
  • future of work is human
    AI and Automation
    The Future of Work Is Human — Only Better
    June 05, 2019
  • AI and Automation
    Transforming IT operations: A conversation with Chanda Dani
    May 02, 2019
  • AI and Automation
    Workflow Quarterly: Data to Power Better Decisions
    April 23, 2019
  • Business man mergers A.I. (Artificial Intelligence) and human for company management
    AI and Automation
    Taking a more human approach to AI
    February 13, 2019
  • AI and Automation
    Getting smart at being smarter
    February 03, 2019
  • AI and Automation
    Know Your Desired Outcomes - IoT and Consumables in 2019 and Beyond
    December 23, 2018
  • ServiceNow Devvies App of the Year Contest – innovative apps
    Application Development
    ServiceNow Devvies showcases innovative apps built on the Now Platform
    Meet the latest innovative apps built on the Now Platform that improve the quality of organizations, transform user experiences, and even save lives.
  • Protect data: man with headphones typing on a laptop with computer screens in the background
    Cybersecurity and Risk
    4 ways Australians can use AI to protect data
    Globally, 46% of CIOs and 41% of their C-level peers are concerned their cybersecurity isn’t keeping pace with their digital transformation to protect data.
  • Digital transformation in healthcare for nurse retention: smiling nurses walking
    Culture
    DEI Data Benefits: Engaging the Business- ServiceNow Blog
    Diversity, equity, and inclusion (DEI) is everyone’s responsibility. Find out how we execute our DEI priorities using analytics to reap DEI data benefits.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year