IT Management


  • Global business services: 3 co-workers gathered around a laptop screen
    IT Management
    Boosting efficiency with global business services
    January 05, 2023
  • Goal framework: 2 workers looking at an open laptop and tablet
    IT Management
    Define and track business outcomes with a goal framework
    December 13, 2022
  • Forrester Wave Leader 2022: Value Stream Management
    IT Management
    Forrester: ServiceNow is a Leader in value stream management solutions
    December 08, 2022
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    December 01, 2022
  • Agile value metrics: man in front of a laptop looking out a window
    IT Management
    How to choose the right Agile value metrics
    November 30, 2022
  • 2022 Gartner Magic Quadrant for IT Service Management Platforms
    IT Management
    A Magic Quadrant Leader in ITSM Platforms for ninth year in a row
    November 08, 2022
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative
    October 25, 2022
  • Agile funding: budgeting graphs on a laptop screen
    IT Management
    How Agile funding helps fund what works
    October 20, 2022
  • Service operations drive fast resolution of IT issues: time-lapsed photo showing fast car movement on mountain pass
    IT Management
    How modern service operations drive fast resolution of IT issues
    October 07, 2022
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    September 29, 2022
  • Technology excellence: two co-workers smiling at large Apple computer monitor
    IT Management
    Achieving technology excellence to thrive in the digital era
    August 23, 2022
  • Ventana Research 15th Annual Digital Innovation Awards
    IT Management
    ServiceNow Strategic Portfolio Management wins Digital Innovation Award
    July 18, 2022
  • IT troubleshooting: 2 workers sit in a server room in front of a laptop
    IT Management
    Lightstep Notebooks helps speed troubleshooting for SREs and developers
    June 27, 2022
  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    May 17, 2022
  • Image of magic quadrant leader report
    IT Management
    ServiceNow is again a Magic Quadrant Leader in Enterprise Agile Planning Tools
    April 28, 2022
  • Strategic Portfolio Management: woman working on laptop
    IT Management
    IT Business Management becomes Strategic Portfolio Management
    April 13, 2022
  • Incident response: reducing downtime for SREs
    IT Management
    Lightstep Incident Response: Helping teams reduce downtime
    March 14, 2022
  • Technology excellence: Woman with laptop sitting on bench at train station
    IT Management
    Technology excellence: The key to business transformation
    February 14, 2022
  • CIOs driving innovation: A seasoned worker sits at a table working on a laptop.
    IT Management
    How CIOs can drive innovation and empower transformational work
    February 09, 2022
  • Power of the cloud: A businessman looks at his smartphone under a cloudy sky.
    IT Management
    Harnessing the power of the cloud to create personalized experiences
    January 26, 2022
  • Proactive IT operations: A woman sits at a laptop in an office.
    IT Management
    Go from reactive to proactive IT operations with AI
    January 25, 2022
  • AIOps: One worker points at a laptop screen while another worker looks on.
    IT Management
    AIOps: Predict and prevent IT issues before they happen
    January 14, 2022
  • Using all the power of ITSM: A businessman laughs while working on a laptop in an office.
    IT Management
    The kind of day you can expect when you use all the power of ITSM
    November 15, 2021
  • Project portfolio management: 2 employees looking at a whiteboard
    IT Management
    Why project portfolio management matters for digital transformation
    November 12, 2021
  • Agile project management: 3 employees discuss a project while posting sticky notes.
    IT Management
    The payoffs of Agile project management
    November 11, 2021
  • Automation and IT workflows: A man works on a computer at an office.
    IT Management
    Using automation and IT workflows to tackle complex challenges
    October 14, 2021
  • Gartner Magic Quadrant IT service management tool tile.
    IT Management
    ServiceNow is a Leader in the 2021 Gartner® Magic Quadrant™ for ITSM—8 years in a row
    September 09, 2021
  • A man holds his hard hat while browsing his phone.
    IT Management
    ServiceNow partners with Intel, Volteo to provide EaaS, Edge to Service Solutions
    August 30, 2021
  • IT asset discovery: Two male workers hover over their laptops.
    IT Management
    When it comes to IT asset discovery, a snapshot won’t suffice
    August 26, 2021
  • Employees working in an office
    IT Management
    ServiceNow to acquire Swarm64 to support the world’s largest workflows
    August 05, 2021
  • Combining ITSM and ITOM can help your business be more proactive and resilient.
    IT Management
    4 benefits of combining ITSM and ITOM
    July 22, 2021
  • Business agility: A businesswoman climbs stairs while talking on her cellphone.
    IT Management
    Yes, agility is still critical to business success, says IDC
    July 12, 2021
  • Role of the CIO
    IT Management
    The evolving role of the CIO: Shaping the future of work
    June 28, 2021
  • Managing multicloud workflows just got easier with ServiceNow and Google Cloud.
    IT Management
    4 ways ServiceNow, Google offer seamless multicloud workflows
    June 22, 2021
  • Gartner names ServiceNow a leader in enterprise Agile planning tools.
    IT Management
    ServiceNow named a Magic Quadrant Leader in Enterprise Agile Planning Tools
    April 27, 2021
  • ServiceNow and Oracle integrate for cloud optimization.
    IT Management
    ServiceNow and Oracle Cloud Integrate for Cloud Optimization
    April 14, 2021
  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
    April 13, 2021
  •  Your ITSM should incorporate human-centered design.
    IT Management
    How human-centered design yields better ITSM experiences
    April 01, 2021
  • IT Operations Management visibility delivers peace of mind - ServiceNow Blog
    IT Management
    How ITOM visibility delivers peace of mind
    March 29, 2021
  • Human-centered IT service management - ServiceNow Blog
    IT Management
    Human-centered IT service management: The next great differentiator
    March 24, 2021
  • Oracle ServiceNow partnership
    IT Management
    Oracle verifies ServiceNow as a third-party tool vendor
    March 15, 2021
  • employee workflow solutions help remote employees stay safe 
    IT Management
    Start off the new year with ITSM
    February 22, 2021
  • employee workflow solutions help remote employees stay safe 
    IT Management
    How well do you know modern  ITAM?
    February 01, 2021
  • employee workflow solutions help remote employees stay safe 
    IT Management
    Race to Automation with the right ITSM
    January 19, 2021
  • Belonging groups reimagine the candidate experience at ServiceNow. People with Disabilities at Now is focused on our foundation by building more awareness and getting more engagement.
    IT Management
    Getting to know IT asset management
    January 05, 2021
  • IT Business Management makes product portfolio management more efficient
    IT Management
    How to flatten the ITOM curve
    December 15, 2020
  • IDC found that 93% of agile organizations reported growing profits.
    IT Management
    Agile organizations perform better
    December 10, 2020
  • IT Business Management makes product portfolio management more efficient
    IT Management
    Deloitte harnesses ServiceNow IT Business Management
    December 08, 2020
  • A combined ITSM and ITOM approach can make your business more resilient and proactive in three ways.
    IT Management
    Combine ITSM and ITOM to make your business more resilient
    November 24, 2020
  • The following principles can help you hone your ITSM and ITOM ninja skills as we build the post-COVID-19 workplace.
    IT Management
    How to be an IT ninja
    November 16, 2020
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year