Research


  • BigCode by ServiceNow Research and Hugging Face
    Research
    Announcing BigCode for the responsible development of large language models
    September 26, 2022
  • Montreal AI Symposium/Symposium IA Montreal
    Research
    Montreal AI Symposium 2022
    September 13, 2022
  • Open-source Azimuth logo
    Research
    Introducing Azimuth, an open-source project from ServiceNow
    June 14, 2022
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    June 10, 2022
  • Multi-label Iterated Learning (MILe)
    Research
    Multi-label Iterated Learning for image classification with label ambiguity
    June 10, 2022
  • Papers accepted at ACL 2022
    Research
    ServiceNow Research spotlight: Papers accepted at ACL 2022
    April 21, 2022
  • "When it comes time to put new AI models or breakthroughs into practice, deployment must occur at larger scale than what we consider in a research paper." Nicolas Chapados, VP, Research, NVIDIA GTC '22 - Leaders in AI Panel Discussion
    Research
    NVIDIA GTC '22 - Leaders in AI Panel Discussion and Q&A
    March 22, 2022
  • Papers accepted at the 2022 IEEE/CVF Conference on Computer Vision and Pattern Recognition (CVPR)
    Research
    ServiceNow Research spotlight: Papers accepted at the 2022 IEEE/CVF Conference on Computer Vision and Pattern Recognition (CVPR)
    March 14, 2022
  • Bridging the Gap Between AI Planning and Reinforcement Learning
    Research
    3rd Planning and Reinforcement Learning Workshop @ ICAPS 2022
    March 01, 2022
  • Deep Learning for Code
    Research
    DL4C Workshop @ ICLR 2022
    February 22, 2022
  • Learning with Limited Labelled Data for Image and Video Understanding
    Research
    L3D-IVU Workshop @ CVPR 2022
    February 17, 2022
  • Anchoring Machine Learning in Classical Algorithmic Theory
    Research
    GroundedML Workshop @ ICLR 2022
    February 16, 2022
  • Continual Learning in Computer Vision
    Research
    3rd CLVision CVPR Workshop
    February 15, 2022
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year