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Employee Experiences Drive Business Value

Chief Talent Officers and Chief Human Resources Officers are accelerating the digital transformation of the employee experience. By creating a more personalized, predictive, and seamless organization, they are positioning their companies to win the war for talent—and driving productivity and corporate performance.

500

CHROs Interviewed

12

Countries Represented

20

Industries

Points of View

THE STUDY

ServiceNow surveyed CHROs to identify the state of the employee experience and strategies for winning the war for talent.

POINT OF VIEW

The Global CHRO Study

Description: Most CHROs say HR is a driver of digital transformation, but many organizations are struggling to implement technologies that would improve the employee experience. How do they accelerate the journey?

REGIONAL POINT OF VIEW

Europe CHROs

HR organizations in Europe are slow to adopt crucial technologies that can free‑up time for employees to focus on their core responsibilities.

REGIONAL POINT OF VIEW

Asia-Pacific CHROs

APAC HR leaders lead in career planning and education to improve employee engagement.

POINT OF VIEW AT-A-GLANCE

CHRO Insights Brief

See how CHROs expect the employee experience to drive stronger business results.

Value Realization

KEY FINDINGS

Technology enables a better employee experience

CHROs agree that the application of technology to drive business value will be a competitive differentiator.

Reimagine the employee experience

Consumerized
Seamless
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of CHROs say the ability to create a consumerized employee experience will define their role within three years

%
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of CHROs want a single platform that streamlines cross-functional collaboration to drive productivity and improve employee experience

%

More Insights

WORKFLOW

We cover the evolving relationship between people and technology at work