Employee Experiences Drive Business Value

Chief Talent Officers and Chief Human Resources Officers are accelerating the digital transformation of the employee experience. By creating a more personalized, predictive, and seamless organization, they are positioning their companies to win the war for talent—and driving productivity and corporate performance.


CHROs interviewed


Countries represented



Points of View


ServiceNow surveyed CHROs to identify the state of the employee experience and strategies for winning the war for talent.


The Global CHRO Point of View

Most CHROs say HR is a driver of digital transformation, but many organizations are struggling to implement technologies that would improve the employee experience. How do they accelerate the journey?


The CHRO Point of View - Europe

HR organizations in Europe are slow to adopt crucial technologies that can free‑up time for employees to focus on their core responsibilities.


The CHRO Point of View - Asia Pacific

APAC HR leaders lead in career planning and education to improve employee engagement.


Executive Summary

An executive summary of research spanning 12 countries and 20 industries, documenting the journey of today’s CHRO and their role in the digital transformation of modern business.

Value Realization


Technology enables a better employee experience

CHROs agree that the application of technology to drive business value will be a competitive differentiator.

Reimagine the employee experience

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expect to create a consumerized employee experience within 3 years

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want a platform that improves collaboration and productivity


More Insights


We cover the evolving relationship between people and technology at work

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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