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Build the Smart Enterprise

Investment in machine learning is accelerating, as CIOs lead organization‑wide digital transformation. Learn how CIOs are adopting new technologies and reimagining the future of work.

500

CIOs Interviewed

11

Countries Represented

25

Industries

Points of View

THE STUDY

ServiceNow surveyed CIOs to identify the state of decision automation and strategies for success.

POINT OF VIEW

The Global CIO Study

More than half of CIOs say machine learning is a strategic focus yet over 40% of companies lack the right talent and processes. Are you ready?

REGIONAL POINT OF VIEW

Europe: Slower to Adapt

CIOs in Europe are investing less in machine learning and aren’t automating at the same rate as peers.

REGIONAL POINT OF VIEW

Asia-Pacific: Optimistic on Machines

CIOs in Asia Pacific value decision automation more than their peers, yet investment in machine learning technology is lagging. 

INDUSTRY POINT OF VIEW

Financial Services CIOs

The financial services industry is adopting machine learning faster than other sectors but risk management remains a work in progress.

INDUSTRY POINT OF VIEW

Healthcare CIOs

Almost half of CIOs in Healthcare see machine learning as critical to success yet only 16% are currently using the technology.

POINT OF VIEW AT-A-GLANCE

CIO Insights Brief

See how machine learning is changing the enterprise.

Value Realization

KEY FINDINGS

Machine learning will improve business decisions

CIOs agree that machine learning will be a competitive differentiator.

animated chart 1

of CIOs say machine learning will increase accuracy of decisions

%
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of CIOs say machine learning will increase speed of decisions

%

CIO Interviews

More Insights

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