Welcome to the ServiceNow Analyst Relations (AR) Contact Page, where industry analysts can access the latest resources and contact our AR Team directly.
Industry Analyst Relations Contact Us To sign up for our distribution list, receive invitations to our analyst community calls, or for general inquiries, email us at this address:
 AnalystRelations@servicenow.com AI & PLATFORM Susan Bell

Senior Director, Analyst Relations

  susan.bell@servicenow.com
 susanrbell

NOW PLATFORM, AI, GENERATIVE AI, DATA, ACCESSIBILITY, UX, DESIGN
 AI & PLATFORM Helene Barbier

Analyst Relations Associate

  helene.barbier@servicenow.com
  helene-barbier

 CORE BUSINESS WORKFLOWS Rachel Kuta

Director, Analyst Relations

  rachel.kuta@servicenow.com
  rachelkuta

EMPLOYEE EXPERIENCE, INTERNET/EMPLOYEE CENTER, HR SERVICE DELIVERY, TALENT DEVELOPMENT, TALENT ACQUISITION, WORKPLACE SERVICE DELIVERY, HEALTH & SAFETY, FACILITIES MANAGEMENT

 Corporate Elissa Houchin Group Vice President, Analyst Relations

  elissa.houchin@servicenow.com
  @ElissaHouchin
  elissa‑houchin Corporate Geoff McDonald

Senior Director, Analyst Relations

  geoff.mcdonald@servicenow.com
  @geoff_mcdonald
  gemcdonald

CORPORATE STRATEGY, CUSTOMER SUCCESS, PARTNERS, LEARNING, FINANCIAL RESULTS

 CRM AND INDUSTRY WORKFLOWS Christine Randle

Director, Analyst Relations

  christine.randle@servicenow.com
  @CNRandle
  christinerandle

CRM, CUSTOMER SERVICE MANAGEMENT, FIELD SERVICE MANAGEMENT, SALES & ORDER MANAGEMENT, INDUSTRY PRODUCTS

 CRM AND INDUSTRY WORKFLOWS Ryan Walther

Analyst Relations Associate

  ryan.walther@servicenow.com
  ryanwalther

CUSTOMER SERVICE MANAGEMENT, FIELD SERVICE MANAGEMENT, SALES & ORDER MANAGEMENT, INDUSTRY PRODUCTS

 DATA & ANALYTICS AND APP DEVELOPMENT Jack Smithey

Senior Manager, Analyst Relations

  jack.smithey@servicenow.com
  jacksmithey

DATA & ANALYTICS, INTEGRATION, LOW-CODE/NO-CODE APPLICATION DEVELOPMENT, PROCESS MINING, PROCESS AUTOMATION AND ORCHESTRATION

 FINANCE & SUPPLY CHAIN WORKFLOWS Rachel Kuta

Director, Analyst Relations

  rachel.kuta@servicenow.com
  rachelkuta

SOURCING AND PROCUREMENT OPERATIONS SUPPLIER LIFECYCLE OPERATIONS

 TECHNOLOGY WORKFLOWS Alexis Carena

Senior Director, Analyst Relations

  alexis.carena@servicenow.com
  alexiscarena

SERVICE OPERATIONS – IT SERVICE MANAGEMENT AND OBSERVABILITY/AI OPERATIONS (AIOPs), DIGITAL EMPLOYEE EXPERIENCE

 TECHNOLOGY WORKFLOWS Bob Reczek

Senior Manager, Analyst Relations

  robert.reczek@servicenow.com
  @BobReczek
  bob‑reczek

STRATEGIC PORTFOLIO MANAGEMENT, APPLICATION PORTFOLIO MANAGEMENT, ENTERPRISE ARCHITECTURE, CLOUD SOLUTIONS

 TECHNOLOGY WORKFLOWS Brian Price

Manager, Analyst Relations

  brian.price@servicenow.com
  brianprice

ASSET & CLOUD COST MANAGEMENT

 TECHNOLOGY WORKFLOWS Shaun Mayo

Senior Manager, Analyst Relations

  shaun.mayo@servicenow.com
  @stmayo
  shaunmayo

SECURITY OPERATIONS, RISK, ESG, OPERATIONAL TECHNOLOGY

 INTERNATIONAL AND GO-TO-MARKET Krista Burnett Smyrk

Director, Head of International Analyst Relations

  krista.smyrk@servicenow.com
  @kristaburnett
  kristaburnettsmyrk

INTERNATIONAL, FIELD GTM, PRICING & PACKAGING
 EMEA ANALYST RELATIONS Mona Farah Head of Analyst Relations, Europe, Middle East & Africa

  mona.farah@servicenow.com
  monafarah Asia Pacific Analyst Relations TZ Wong Head of Analyst Relations, Asia Pacific

  tz.wong@servicenow.com
  tzwong Asia Pacific Analyst Relations Kim McMillan

Director, Corporate Communications, Asia Pacific

  kim.mcmillan@servicenow.com
  kimberleymcmillan

 JAPAN ANALYST RELATIONS Mayuko Ogata

Head of Corporate Communications, Japan

  mayuko.ogata@servicenow.com
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