Karen Pavlin is Chief Workforce Innovation Officer at ServiceNow, the AI platform company making the world work better for everyone.

In her role, Karen leads ServiceNow’s global efforts to shape the future of work in an AI-enabled world—ensuring both our employees and the communities we serve have the opportunities, skills, and support to thrive.

Under Karen’s leadership, ServiceNow offers award-winning people initiatives to its 26,000 global employees and future ServiceNow talent, having been industry-recognized by Fortune, Great Place To Work®, Glassdoor Best Places to Work, American Opportunity Index, and more. She also oversees RiseUp with ServiceNow, ServiceNow’s investment to break down traditional barriers of entry into a career in tech, by providing access to the technology, knowledge and opportunity through the ServiceNow ecosystem.

An admired leader in culture building and scaling global technology enterprises, Karen has a deep understanding and passion for nurturing customer relationships through human connection. In doing so, Karen has spent her 30-year career building dynamic teams that serve a vast, global portfolio of customers.

Prior to ServiceNow, Karen served as a Managing Director at Accenture, and she spent 20+ years at Xerox Corporation as a global managing director – managing the firm’s largest and most strategic Financial Services clients and global P&L.

Karen holds a Bachelor of Arts and a Masters degree in marketing communications and business from the University of Virginia and is certified by Cornell University’s Modern Chief Diversity Officer Program. Karen sits on the Board of Directors of the Apollo Theater, iMentor, and Girls Who Code as a passionate advocate for the arts and developing our next generation of future leaders. She is the recipient of The Network Journal’s Top 25 Black Women in Business and the 4A’s Foundation Elevating Inclusion Award.