Kellie Romack joined ServiceNow in September 2022 and is our Chief Digital Information Officer. In this role, she leads enterprise-wide business transformation to accelerate growth, create scale, and deliver amazing experiences built on the ServiceNow AI Platform—all with an AI-native mindset.

As Customer Zero, Kellie and her Digital Technology team help shape ServiceNow’s platform direction—as both a product incubator and revenue generator—and serve as the blueprint for how organizations of every size, in every industry, can put AI to work for people.

Prior to becoming CDIO, Kellie was ServiceNow’s Senior Vice President of Digital Technology Experiences, leading the team charged with creating frictionless employee, customer, and partner experiences. Before joining ServiceNow, Kellie served as Senior Vice President for Associate & Retail Product Experience for Walmart, supporting 2.1 million associates and millions of customers. She also spent more than 20 years working at Hilton, where she led technology and business transformation, and developed agile digital commercial products and global delivery teams.