SANTA CLARA, Calif. – November 19, 2013 – ServiceNow (NYSE:
NOW), the enterprise IT cloud company, today announced that Forest
City Enterprises has implemented ServiceNow software‑as‑a‑service
platform and ServiceNow IT Service Automation Suite to consolidate IT
systems, offer employees self‑service functionality and automate
business processes within and beyond IT. ServiceNow has enabled Forest
City to respond to a wide variety of IT and shared services
requirements more quickly and efficiently.
Forest City, a NYSE‑listed national real estate company with $10.7
billion in total assets, is principally engaged in the ownership,
development, management and acquisition of commercial and residential
real estate and land throughout the United States. In switching to
ServiceNow, Forest City replaced legacy IT software that had become
unstable, cumbersome to use and not aligned with the company's
long‑term IT roadmap of leveraging cloud‑based services.
"Moving IT to the cloud and standardizing on a single system of
record is part of our strategic plan. The cloud enables us to be more
agile by freeing up resources so we can focus on more strategic IT
projects," said Bob Bayer, IT director, Forest City Enterprises.
"As we examined the capabilities of ServiceNow, we found that we
could replace several other third‑party and homegrown tools for
managing IT changes, assets, projects, our knowledge base and
self‑service catalog. With ServiceNow, we have eliminated multiple,
siloed tools allowing us to dramatically improve the way we deliver IT
services and build on our successes across other enterprise functions."
Forest City has driven a number of important improvements with
Automated employee onboarding and provisioning to reduce the time
it takes to set up a new employee from five business days to two,
while reducing the number of dedicated personnel for those
functions from three to two
Replaced two disparate business systems used for project
management for more complete understanding and better management
Created a custom application for IT business relationship
management using the ServiceNow platform to integrate all internal
employee interactions with incidents and requests to provide
CRM‑like visibility improving IT productivity and end user
Matured change management processes and automated real‑time
reporting resulting in significant time savings and greater
Next, Forest City plans to further the use of ServiceNow both for IT
needs and for the needs departments outside of IT, including:
Adding Asset Management and Software Asset Management to track
and manage the physical, contractual and financial aspects of IT
assets more efficiently
Extending catalog and request fulfillment to the Procurement
Introducing the newly announced HR case management
Deploying GRC for the audit team
Automating employee directories and conference room scheduling
for the Office Services group as well as other key
"One of the strengths of ServiceNow is that out‑of‑the‑box, it
can automate a wide variety of workflows," added Bayer.
"This has allowed us to create a single set of processes to drive
consistency and provide an enhanced IT experience and extend the
capabilities to drive improvements across the business."
ServiceNow is the enterprise IT cloud company. We transform IT by
automating and managing IT service relationships across the global
enterprise. Organizations deploy our service to create a single system
of record for IT and automate manual tasks, standardize processes and
consolidate legacy systems. Using our extensible platform, our
customers create custom applications and evolve the IT service model
to service domains inside and outside the enterprise. ServiceNow
transforms IT from the department of no to the department of now. For
more information, visit www.servicenow.com.
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