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  • You're why we're #1 on the Forbes World's Most Innovative Companies list. SaaS for ITSM Named Enterprise Systems Management Product of the Year 2009 Product of the Year awarded to Service‑ for powerful IT process automation and practical IT service management

SAN DIEGO – Jan. 26, 2010 ‑ Service‑, the developer of modern IT service management via SaaS, today announced it has been named the 2009 enterprise systems management product of the year by the editors of TechTarget's Data Center Media Group.

Matt Stansberry, executive editor, writes, "IT managers said they loved Service‑'s Web‑based delivery model and that the product's out‑of‑the‑box workflow and customization options really allow the company to wrap its IT processes around the tool quickly."

According to, "Service‑ is a Software‑as‑a‑Service (SaaS)‑based systems management tool that provides IT process automation and IT service management functions, competing against the entrenched vendors in the Big Four ‑‑ BMC, CA, HP and IBM. The company has had a lot of success taking customers away from its much larger competitors by offering simple pricing plans and frequent, painless software upgrades.

"In 2009, reported on data center managers jumping ship from clunky legacy framework tools to Service‑, and enthusiasm for the software has grown steadily. More companies have decided that, in a down economy with shrinking IT staff and budgets, it doesn't make sense to spend man‑hours and budget maintaining the management tools when you can buy the majority of the functionality you need as a service over the Web. Customers and analysts raved about Service‑ in 2009." 2009 Product of the Year winners were named in three categories including enterprise systems management software, server hardware and data center infrastructure systems. Winners were selected according to the following six criteria:

  • Innovation
  • Performance
  • Ease of integration into existing environments
  • Ease of use and manageability
  • Functionality
  • Value

The awards were judged by the editorial staff in conjunction with a team of users, industry experts, analysts and consultants. Nominated enterprise data center products were introduced and shipped after Oct. 31, 2008 and before Nov. 1, 2009. is part of the TechTarget network and publishes integrated IT media to help IT professionals evaluate and purchase key elements of corporate data centers.

Service‑ modern SaaS for ITSM is drastically different from legacy alternatives. Please join Service‑ customers, employees and partners at Service‑ ITSM.NOW executive briefings, the Pink Elephant IT Service Management Conference, or Knowledge10 to learn more.

About Service‑

Service‑ enterprise IT service management software combines ITIL v3 process support, modern SaaS delivery, and modern Web functionality to provide a flexible, intuitive and self‑managing application. Service‑ was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑

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