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BitHawk uses ITSM on the Now Platform
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BitHawk consolidates workflows, delivering a fully automated IT system


Eliminates siloed workflows

 Customer service

Enhances customer service

IT leader

Consolidates business data

ServiceNow helps BitHawk earn customer loyalty, with a long-term view of internal and external challenges
BitHawk AG employs more than 200 people at its headquarters in Sursee, Switzerland, with additional locations throughout Switzerland. 

BitHawk specialises in consulting, engineering and IT infrastructure consulting, as well as IT and enterprise service management solutions. 

Each department in every location used different tools, creating a siloed approach to IT. With ServiceNow, all information is now available at a glance, from one platform, providing a fully coordinated IT system.

Sursee, Switzerland

With ServiceNow, I have all the information at a glance and it makes my life a lot easier.

Oliver Schalch




ServiceNow Customer Service Management

ServiceNow IT Service Management

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