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CERN

CERN's general services and IT teams could no longer rely on multiple support groups that previously operated as independent silos. These led to confusion and inefficiencies in managing, tracking and resolving issues. ServiceNow changed the way the company supported scientists and engineers ‑ both inside and outside the organization. They now have an enterprise‑wide service delivery strategy that extends beyond the walls of IT ‑ reducing costs and improving customer satisfaction.

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