Solutions

  • Products
  • Use cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

CERN

CERN's general services and IT teams could no longer rely on multiple support groups that previously operated as independent silos. These led to confusion and inefficiencies in managing, tracking and resolving issues. ServiceNow changed the way the company supported scientists and engineers ‑ both inside and outside the organization. They now have an enterprise‑wide service delivery strategy that extends beyond the walls of IT ‑ reducing costs and improving customer satisfaction.

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