Solutions

  • Products
  • Use Cases
  • Industries

Platform

  • REPORT
  • Gartner: ServiceNow a Leader
  • 2018 Enterprise High-Productivity Application Platform as a Service Magic Quadrant

Customers

  • SUCCESS CENTER
  • Your Strategic Resource
  • Discover best practices for every phase of your ServiceNow journey

Explore

  • WHY SERVICENOW
  • Thanks to you.
  • You're why we're #1 on the Forbes World's Most Innovative Companies list.

Epicor

Epicor relied on more than 15 CRM‑based support systems and 50‑plus customer portals to provide support to its 20,000 customers worldwide. This led to a poor and inconsistent customer service experience, long resolution times, and high costs. With approximately 50% of its annual revenue derived from software support and maintenance fees, Epicor needed to make a change. Epicor decided to invest in ServiceNow as the foundation of “EpicCare”, its new single global customer support platform that now powers the delivery of a consistent service experience to all its customers and partners, for all of its products, on a worldwide basis. A Forrester Total Economic Impact™ (TEI) Study found that the company realized $11.4 million in economic impact from investing in the solution.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

To hear about upcoming events, new products, or services via email/phone, I agree to data processing by ServiceNow or partners. I understand I can withdraw consent any time or manage my preferences via email. Privacy Statement