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As the world’s largest digital industrial company, GE operates in a wide range of market sectors, including healthcare, power plants, renewable energy and transportation.  Founded in 1892, GE has annual revenues of more than $110 billion and 350,000 employees across the globe.

GE was challenged to provide IT support to its employees, needing to consolidate several internal and disparate ServiceNow instances into one.  By transitioning to a product methodology for delivery IT services, GE was able to collapse and integrate into one centralized instance as well as organization.